1. No Hair Left Behind
We stand behind seriously meticulous waxing. If you notice stray hairs post-wax for which a reason hasn’t been provided by your Wax Tech, stop by anytime and we’ll wax those stubborn hairs at no charge.
2. Cancellation Policy
We don’t have one! Life is crazy busy hectic, and we get it. All we ask for is as much cancellation notice as you can give us. Simple as that! However, if you have booked for 4+ services or your service total is $140 or more, we do require 24 hours cancellation notice via email. If you’re booked in at Buff Ellerslie, send your email to, firstname.lastname@example.org. If you’re booked in at Buff Skyview, send your email to email@example.com. Otherwise you’ll be charged 100% of your service.
3. No-Show Policy
However… no-shows will be charged 50% of the missed value of their appointments. 100% of the missed value will be charged if you had 4+ services or $140 worth of services booked and did not give us 24 hrs cancellation notice via email. Payable at your next appointment with us. Two no-shows will result in being barred from booking appointments at Buff Wax Spot. No-show, no-love.
4. We love kids… but not in here
Your appointment is limited to the amount of time it takes to perform the service(s). Our Wax Techs need to be able to focus on you and on performing top-notch wax services, as well as remaining on schedule for waiting clients. Therefore, children are not allowed in the treatment rooms with clients. Pets are not allowed in the salon, unless they are seeing guide animals.
If you’re under 18 years old and are booked for an intimate wax service, you must have permission from a parent or guardian, prior to your appointment. A note will do, otherwise we will call your parent or guardian. You will not be permitted to book another appointment until we get appropriate clearance.
6. Running Late?
If you arrive halfway through your appointment, we might not be able to accommodate your original appointment. However, we might be able to perform a lesser service to get you through. (ex. Buff Bikini in lieu of a Buff Brazilian)
“Hurt” is a rather subjective term in our opinion. Will it sting? A little. But we PROMISE that the pain is temporary. So temporary that when you leave, you won’t even remember any ouchies. You’ll have an amazing confidence boost from your fabulous wax though!
We also use the absolute best hard and soft wax and after-care products to ensure all unwanted hair is removed, but not at the expense of your skin or your sanity. Our hard wax is incredibly gentle and soothing for your tender bits, with argan oil, arnica, and aloe vera.
Here are the timelines we recommend at Buff Wax Spot for our most popular waxing services:
Brows/Upper lip: grow them out as long as you can stand them!
Underarms: a minimum of 2 weeks post shave
Intimate areas: a minimum of 3 weeks post-shave
Legs: a minimum of 6 weeks post shave
Arms: a minimum of 3 weeks post-shave
Chest/Stomach: a minimum of 4 weeks post-shave
We know, we know, it’s itchy and of course and you just want it GONE but the hairs are still much too short for the wax to grab. Trust us on this one.
Your appointment is limited to the amount of time it takes to perform the service(s). Our Wax Techs need to be able to focus on you and on performing top-notch wax services, as well as remaining on schedule for waiting clients. Therefore, children of any age are not allowed in the treatment rooms with clients, nor can they be left unattended in the reception area. We aren’t your babysitters, but we do guarantee a fab wax!
Pets are not allowed in the salon, unless they are seeing guide animals.
If we had a quarter for every time Aunt Flo showed up, we’d have a lot of quarters. Not to worry at all, so long as you’re wearing a fresh tampon or Diva Cup, we can still perform all intimate waxes.
We at Buff Wax Spot have very strict rules about whom we will, and will not, wax. We take your health, and ours, very seriously, and hope you appreciate our dedication to your skin integrity.
We will not wax you if:
You’ll fill out a more in-depth client consultation form at your appointment so that we’re all on the same page. As professional Wax Techs, we’ll do our best to work with you to figure out how we can get you smooth, hair-free skin without cutting corners. Deal?
So glad you asked! The answer is YES!
Nope. Shaving undoes all the wax training we’ve done with the hair in ensuring it comes back finer and sparser. It may seem like a good idea at the time but you’ll regret it soon afterward. If you like, trim in the interim between waxes or book an appointment.
Yes! We recommend calling in if you can though because we get pretty busy.
Goodness, how do we count the (thy…?) ways?
Absolutely! We have a tailored brazilian wax service for women in their third trimester that utilizes special support cushions and wax, plus we allot more time for the service. If you are in your first or second trimester, you can book any of our classic bikini or brazilian wax services.
If you’re getting super buffed by booking 4+ wax services, or wax services valued at $140 or greater, please see below:
A credit card will be required to reserve your wax services. Cancellations made with less than 24 hours’ notice will be charged 100% of the value of the missed appointments. If you can’t make it, we need 24 hours cancellation notice via email. If you’re booked in at Buff Wax Spot Ellerslie then please send your email to firstname.lastname@example.org. If you’re booked in at Buff Wax Spot Skyview then please send your email to email@example.com. Cancelling your appointment with ample notice gives other clients a chance to book in!
Maybe not a question you were thinking of per se, but you should know that we are cashless. We do not accept cash payments, nor keep cash on premises. We accept payments only via debit and credit. You are more than welcome to tip your Waxpert in cash if you like though!
We love to chat!
Feel free to call us!
Tues: 9AM - 8PM
Wed: 9AM - 8PM
Thur: 9AM - 8PM
Fri: 9AM - 8PM
Sat: 9AM - 8PM