Frequently Asked Questions

Let us debunk some of the wax myths you've heard.

If you can't find an answer here, please contact us.
Wax Housekeeping Rules Toggle

1. No Hair Left Behind
We stand behind seriously meticulous waxing. If you notice stray hairs post-wax for which a reason hasn’t been provided by your Wax Tech, stop by anytime and we’ll wax those stubborn hairs at no charge.

2. Cancellation Policy
We don’t have one! Life is crazy busy hectic, and we get it. All we ask for is as much cancellation notice as you can give us. Simple as that! However, if you have booked for 4+ services or your service total is $140 or more, we do require 24 hours cancellation notice via email. If you’re booked in at Buff Ellerslie, send your email to, ellerslie@buffwaxspot.com. If you’re booked in at Buff Skyview, send your email to skyview@buffwaxspot.com. Otherwise you’ll be charged 100% of your service.

3. No-Show Policy
However… no-shows will be charged 50% of the missed value of their appointments. 100% of the missed value will be charged if you had 4+ services or $140 worth of services booked and did not give us 24 hrs cancellation notice via email. Payable at your next appointment with us. Two no-shows will result in being barred from booking appointments at Buff Wax Spot. No-show, no-love.

4. We love kids… but not in here
Your appointment is limited to the amount of time it takes to perform the service(s). Our Wax Techs need to be able to focus on you and on performing top-notch wax services, as well as remaining on schedule for waiting clients. Therefore, children are not allowed in the treatment rooms with clients. Pets are not allowed in the salon, unless they are seeing guide animals.

5. Underage
If you’re under 18 years old and are booked for an intimate wax service, you must have permission from a parent or guardian, prior to your appointment. A note will do, otherwise we will call your parent or guardian. You will not be permitted to book another appointment until we get appropriate clearance.

6. Running Late?
If you arrive halfway through your appointment, we might not be able to accommodate your original appointment. However, we might be able to perform a lesser service to get you through. (ex. Buff Bikini in lieu of a Buff Brazilian)

I’m a wax newbie. Will it hurt? Toggle

“Hurt” is a rather subjective term in our opinion. Will it sting? A little. But we PROMISE that the pain is temporary. So temporary that when you leave, you won’t even remember any ouchies. You’ll have an amazing confidence boost from your fabulous wax though!

We also use the absolute best hard and soft wax and after-care products to ensure all unwanted hair is removed, but not at the expense of your skin or your sanity. Our hard wax is incredibly gentle and soothing for your tender bits, with argan oil, arnica, and aloe vera.

I just shaved. How long do I have to wait? Toggle

Here are the timelines we recommend at Buff Wax Spot for our most popular waxing services:


Brows/Upper lip: grow them out as long as you can stand them!

Underarms: a minimum of 2 weeks post shave

Intimate areas: a minimum of 3 weeks post-shave

Legs: a minimum of 6 weeks post shave

Arms: a minimum of 3 weeks post-shave

Chest/Stomach: a minimum of 4 weeks post-shave

We know, we know, it’s itchy and of course and you just want it GONE but the hairs are still much too short for the wax to grab. Trust us on this one.

We love kids… but not in here Toggle

Your appointment is limited to the amount of time it takes to perform the service(s). Our Wax Techs need to be able to focus on you and on performing top-notch wax services, as well as remaining on schedule for waiting clients. Therefore, children of any age are not allowed in the treatment rooms with clients, nor can they be left unattended in the reception area. We aren’t your babysitters, but we do guarantee a fab wax!

Pets are not allowed in the salon, unless they are seeing guide animals.

How should I prepare for my wax appointment? Toggle
  • If you’ve shaved, let your hair grow out to at least 1/2″ or book your appointment ahead of time, about 2-3 weeks post-shave. This ensures we can get all that unwanted hair out!
  • If you’re booked for an intimate wax and haven’t groomed in awhile, trim with scissors. Hairs longer than 1/2″ makes your wax unnecessarily more uncomfortable than it has to be. PLEASE NOTE: We do NOT trim hair that is overly long for sanitary reasons.
  • TIP: the hairs should be long enough to grasp between your fingertips but not so long that they start curling or form a dense mat.
  • Let your Wax Tech know if you have a medical condition, are taking any medication, are using any anti-aging or anti-acne products, or have a new tattoo or piercing.
  • If possible, take a warm shower before your appointment to open up your pores; the night before exfoliate the area to be waxed to remove any build-up of dead skin cells.
Fudgesicles, I just got my period! Can I still get waxed? Toggle

If we had a quarter for every time Aunt Flo showed up, we’d have a lot of quarters. Not to worry at all, so long as you’re wearing a fresh tampon or Diva Cup, we can still perform all intimate waxes.

When can I NOT wax? Toggle

We at Buff Wax Spot have very strict rules about whom we will, and will not, wax. We take your health, and ours, very seriously, and hope you appreciate our dedication to your skin integrity.

We will not wax you if:

  • You are currently on a daily dose of Accutane or have been off Accutane for less than a year.
  • You are currently taking blood thinning medications, have hemophilia, uncontrolled diabetes, or an infection.
  • You have a cold/open sore that we can’t wax around.

You’ll fill out a more in-depth client consultation form at your appointment so that we’re all on the same page. As professional Wax Techs, we’ll do our best to work with you to figure out how we can get you smooth, hair-free skin without cutting corners. Deal?

Any tips or tricks for prolonging my wax? Toggle

So glad you asked! The answer is YES!

  1. Exfoliate. Beginning the day after your wax, use a dry brush to manually exfoliate the skin before stepping into the shower. Do this daily to prevent and treat ingrowns. We also recommend an intensive ingrown prevention serum to thoroughly scrub out clogged follicles and prevent ingrowns. And yas, we sell these fantastic post-wax care products we speak about and are happy to demonstrate how they work.
  2. Moisturize. Keeping your skin supple with all-natural butters, oils, and lotions prolongs the smoothness of your hair-free skin.
  3. Wax regularly. Keep to a 4-5 week schedule and don’t shave in between waxes. Your reward will be hair that comes back finer and sparser down the road. Yay!
Can I shave between waxes? Toggle

Nope. Shaving undoes all the wax training we’ve done with the hair in ensuring it comes back finer and sparser. It may seem like a good idea at the time but you’ll regret it soon afterward. If you like, trim in the interim between waxes or book an appointment.

Do you accept walk-ins? Toggle

Yes! We recommend calling in if you can though because we get pretty busy.

How is Buff Wax Spot different from other establishments? Toggle

Goodness, how do we count the (thy…?) ways?

  1. We specialize in expert, efficient, and meticulous waxing.
  2. We use luxe, hand-picked (and self-tested!) waxes that promise you satiny smooth skin.
  3. We are fully certified waxperts.
  4. We have super-convenient appointment times to fit your #boss schedule.
  5. We don’t ever double-dip and we always wear gloves. We take pride in our standards of cleanliness!
  6. We are convo connoisseurs and guarantee rollicking good (and distracting) pillow talk.
Yay, I’m pregnant! Can I get an intimate wax? Toggle

Absolutely! We have a tailored brazilian wax service for women in their third trimester that utilizes special support cushions and wax, plus we allot more time for the service. If you are in your first or second trimester, you can book any of our classic bikini or brazilian wax services.

Do I need a credit card to reserve my appointment? Toggle

If you’re getting super buffed by booking 4+ wax services, or wax services valued at $140 or greater, please see below:

A credit card will be required to reserve your wax services. Cancellations made with less than 24 hours’ notice will be charged 100% of the value of the missed appointments. If you can’t make it, we need 24 hours cancellation notice via email. If you’re booked in at Buff Wax Spot Ellerslie then please send your email to ellerslie@buffwaxspot.com. If you’re booked in at Buff Wax Spot Skyview then please send your email to skyview@buffwaxspot.com. Cancelling your appointment with ample notice gives other clients a chance to book in!

Do you accept cash? Toggle

Maybe not a question you were thinking of per se, but you should know that we are cashless. We do not accept cash payments, nor keep cash on premises. We accept payments only via debit and credit. You are more than welcome to tip your Waxpert in cash if you like though!

We love to chat!
Feel free to call us!

780.250.9293 - 780.457.9293


Tues: 9AM - 8PM
Wed: 9AM - 8PM
Thur: 9AM - 8PM
Fri: 9AM - 8PM
Sat: 9AM - 8PM
Sun: Closed
Mon: Closed

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